Support

For help with AI Summify, email support@aisummify.com. Include your macOS and Safari versions, the app version, and the error message. Never send passwords, API keys, full page content, or payment details.

Quick fixes

• In Safari Settings → Extensions, enable AI Summify, then in Safari Settings → Websites → Extensions → AI Summify, allow access to the current website.
• “Ready in N s” means the 30-second wait between requests is still running. The button unlocks by itself.
• Out of free uses? You get 5 free credits per day for the Free model, refreshed at 00:00 UTC. Pro adds 40 credits every day for any model (up to 45 a day with the free 5), and credit packs top you up; both are available through Apple on the Upgrade screen of the AI Summify Mac app. Daily credits that apply to the model you chose are always spent first, even when fewer are left than it costs; purchased credits pay only the rest and never expire.
• Bought credits or Pro but don't see them? Open the Mac app's Upgrade screen and choose Restore Purchases. Purchases apply to this Mac; no sign-in is needed.
• For Explain selection, select text on the page before opening the extension.
• “Connection failed” usually means you are offline or a network filter blocks the service. Check your connection and try again.
• Some pages (Safari settings, PDFs in some viewers) cannot be read by extensions. Select text and use Explain selection instead.

Account and privacy

AI Summify does not use accounts, so there is nothing to sign in to or reset. When you choose an action, the page text or selected passage and its source URL are sent through AI Summify's gateway to the 9Router service and the model provider it routes to; avoid sending sensitive information. To delete an account created in an earlier version, email privacy@aisummify.com. Manage or cancel a Pro subscription in your App Store account settings. See our Privacy Policy and Terms of Use.